---
title: "FAQ - Napps"
description: "Answers to common questions about building, launching and growing your store's native mobile app with Napps — from getting started to maximizing results."
image: "https://napps.io/og-image.png"
url: "https://napps.io/faq"
---

FAQs

# Got questions? We’ve got answers!

Explore our FAQ to find quick, clear answers to everything you need to know about building your mobile app with us. From getting started to maximizing your app's potential, we've covered it all.

## App Launch & Support

![App Launch & Support illustration](https://cdn.sanity.io/images/j84q4uz8/production/ff6fbace4d8ff6b403eb5a7c1dc77d8ebff88b26-600x600.png)

Yes, our team can help with everything. Just book a demo and we will assist you from start to finish.

Use Napps QR code, a suite of mobile app marketing tools. Note that you can achieve organic downloads with this tool or create Meta and Google download campaigns.

Yes, you’ll have access to analytics on customer behavior, conversions, and campaign performance.

Support is available 24/7 on WhatsApp, Intercom, email and Slack. You also have the full NAPPS Help Center. Scale and Enterprise also include priority support and a dedicated account manager.

Yes! We do the entire submission process for both the Apple App Store and Google Play Store. Ensure that you have invited Napps as admin in your accounts.

## Builder

![Builder illustration](https://cdn.sanity.io/images/j84q4uz8/production/aeb39b4ad3db5015b438fd1abc038d61605e096e-3363x2009.png)

Yes, it reflects your Shopify Markets in every plan. If you need to have different layouts per markets you need to have the Enterprise plan.

Unlimited notifications, including scheduled and automated campaigns. Products and collections can be added to the notification as a trigger.

Use the Integrations Dashboard to connect other Shopify apps with your app.

Napps is a white-label solution with no Napps branding.

## Common Concerns

![Common Concerns illustration](https://cdn.sanity.io/images/j84q4uz8/production/eeb1780d0c81a6b399e194d86ff56e42029e5150-600x600.png)

No problem. You can switch to NAPPS right now, and we will not charge you anything until your current contract ends.

Every integration we have was requested by a customer, so just tell us what you need and we will take care of it.

There are three ways to get it. Your own developers or your agency can build it with NAPPS Expresso, which turns React components into native app screens and is included on every plan. Our team can also help with small, well-scoped requests. Larger projects are quoted before they start and billed separately.

Yes. Support is available 24/7 on WhatsApp, Intercom, email and Slack, so you can reach us on the channel your team already uses. We work closely with every brand, so questions get resolved quickly.

A webapp is literally a copy of your website wrapped in a mobile app, so you lose all of the performance advantages and every piece of content is simply replicated. Build it with NAPPS instead and you get a native app, where you can offer exclusive content, exclusive products and collections, and run marketing built for the channel. Those strategies work especially well with your best customers and lift your retention rate. Brands with a webapp typically have one just to say they have an app, and lose interest in the channel within months; a native app grows its share of your store's total sales.

There are a lot of differences, and you should have both: a well optimized mobile site and a mobile app. They are two different sales channels. The app lets you reach your customers directly on their lock screen and gives them native performance, which increases the time they spend in your store. Every time they see your icon on their home screen is a chance to open your store in one tap; on the mobile web they have to find their way back to you. Some studies suggest a customer checks your store around four times more often while an order is in transit in an app than on a website. More visits mean more chances to buy, and less chance of forgetting your brand.

We understand. NAPPS is so closely tied to Shopify that it works as an extension of it. Every change you make in your back office is already reflected in NAPPS. What is left is sending notifications, which is a new channel and where several options are automated, and adjusting the app design. Our team will train you as many times as you need, so the learning curve stays easy for you and your team.

Don't worry about that. We will walk you through every detail and recommend the plan that fits your needs. And if you would rather leave something for later and start on a smaller plan, you can upgrade or downgrade whenever you want. There is no contract, so you can leave whenever you decide it is time.

We launch your app on your own Google and Apple accounts, so that if you ever change provider you do not lose your downloads. When the new provider is ready, they simply upload it as an update. You keep your downloads, and your customers never notice.

## Getting Started

![Getting Started illustration](https://cdn.sanity.io/images/j84q4uz8/production/46ecaeb596557749a3902fbbc1c3b2b944b3e04a-600x600.png)

Napps offers migration and updating of your current app. You will not lose any download.

A Shopify store, a Google Play developer account ($25 one-time fee) and an Apple Developer account ($99 a year). Your app is published in your own accounts, so the store listing and your downloads stay yours.

Many merchants have their apps live in under two weeks. The timing mainly depends on setting up your Apple and Google developer accounts and the app store review process.

No, you don’t need any coding skills to build an app with Napps. The platform is designed to be intuitive, offering a seamless drag-and-drop interface that makes app creation straightforward and efficient.

NAPPS is a no-code mobile app builder made exclusively for Shopify stores. It lets you design, build, and launch a fully branded mobile app to boost sales, retention, and customer engagement without writing a single line of code.

## How NAPPS works with Shopify?

![How NAPPS works with Shopify? illustration](https://cdn.sanity.io/images/j84q4uz8/production/9a0c5904f57764a8de31e75e7d32745ee8f37ea1-600x600.png)

Absolutely. Your app uses Shopify’s native checkout, so payments providers, customer accounts, and discount features are native, ensuring a smooth, familiar shopping experience for your customers.

No. NAPPS is fully integrated with Shopify and carries the Built for Shopify badge, so you can manage your app as an extension of your store. Manage your products, prices, orders and customers inside Shopify, and come to your app only to highlight them in your layout, if needed.

NAPPS integrates with popular Shopify features like Markets, Subscriptions, Search and more. As well with apps and tools for loyalty, reviews, wishlists, analytics, and more. Including Klaviyo, Judge.me, Growave, and many others.

Yes. You can sell globally with support for Shopify Markets and multi-currency. We even offer extra customizations

NAPPS has real-time synchronization with your Shopify store. Products, collections, inventory, orders, customer data, metafields, metaobjects and translations stay fully up-to-date, automatically.

## Pricing & Plans

![Pricing & Plans illustration](https://cdn.sanity.io/images/j84q4uz8/production/937c1fc8219edbd09fe3f609558f9ed6b58d99e1-600x600.png)

NAPPS has three monthly plans: Business at $299, Scale at $499 and Enterprise at $999\. With annual billing they cost $3,240, $5,400 and $10,800 a year. Building and testing your app is free, with no time limit: you only pay once you publish. If you need any help choosing, don't hesitate to reach out to our team.

Business covers everything you need to launch and sell. Scale turns the app into a marketing channel, with product stories, shoppable videos and a dedicated account manager. Enterprise is for brands running several markets from one app, with design and notifications adapted per market. Our team will help you pick if you are unsure.

Absolutely. You can upgrade, downgrade, or cancel your plan whenever you want. There is no contract.

Yes, you will be able to use and test everything until you want to pick a plan and launch the mobile app. It can take the time you need to be sure what plan to pick.

There’s no setup fee for standard subscriptions. Custom projects are quoted before work begins, at no cost.

No. NAPPS charges no setup fee and nothing on top of your plan. The only other cost is the app store developer accounts: $25 once for Google Play and $99 a year for Apple. Custom development is optional: if you ask us for a larger project, we quote it before any work starts and bill it separately.

No. Every plan includes unlimited push notifications, and Napps takes no share of what your app sells. You pay the plan price, whatever volume the app does.

Apple’s Developer Program is US$99/year, with prices varying by region. Google Play charges a one-time US$25 registration fee. Ask our sales team about deducting both from your first month.

Through Shopify, like any Shopify app. You pay Shopify and Shopify pays us. Custom development is invoiced separately.

We create the accounts you need: App Store Connect, Google Play Console, Firebase and GA4\. We configure Meta ads and Klaviyo when you use them. Then we walk you through the platform using your live store.

Yes. We’ll match the remaining months on your current contract, so you don’t pay overlapping subscription fees.

Yes. Start with a limited scope, one market, one audience or a reduced feature set, measure engagement and conversion, then scale once you have the numbers. Ask our team about pilot pricing.

Most brands do not need it. Extensibility, included on every plan, points our native components at your own data source. Expresso is the tool for building an interface that does not exist yet: you write React components and they render natively in SwiftUI and Jetpack Compose. It is included on every plan at no extra cost.

Your own developers or your agency can build it with NAPPS Expresso, which is included on every plan. Our team can also help with small, well-scoped requests. Larger projects are quoted before they start, and the quote costs nothing. They are invoiced separately and never added to your monthly price. Enterprise includes custom integrations and custom features.

Every integration is included from one plan, and plans add up. Business includes Klaviyo, Judge.me, Growave, Rivo, Meta and Google Ads, among others. Scale adds integrations such as Yotpo, LoyaltyLion, Smile.io, Stamped, Nosto and Shopify Subscriptions. Enterprise adds Gorgias, Zendesk, Intercom, Global-e, Algolia and Shopify B2B. The full list is on this page, under the plan comparison, and on the integrations page.

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Brands with a webapp typically have one just to say they have an app, and lose interest in the channel within months; a native app grows its share of your store's total sales."}},{"@type":"Question","name":"What's the difference between a mobile-optimized website and a mobile app?","acceptedAnswer":{"@type":"Answer","text":"There are a lot of differences, and you should have both: a well optimized mobile site and a mobile app. They are two different sales channels. The app lets you reach your customers directly on their lock screen and gives them native performance, which increases the time they spend in your store. Every time they see your icon on their home screen is a chance to open your store in one tap; on the mobile web they have to find their way back to you. Some studies suggest a customer checks your store around four times more often while an order is in transit in an app than on a website. 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And if you would rather leave something for later and start on a smaller plan, you can upgrade or downgrade whenever you want. There is no contract, so you can leave whenever you decide it is time."}},{"@type":"Question","name":"If I am not the owner of the app, what happens if I need to change provider?","acceptedAnswer":{"@type":"Answer","text":"We launch your app on your own Google and Apple accounts, so that if you ever change provider you do not lose your downloads. When the new provider is ready, they simply upload it as an update. You keep your downloads, and your customers never notice."}},{"@type":"Question","name":"What if I already have a mobile app?","acceptedAnswer":{"@type":"Answer","text":"Napps offers migration and updating of your current app. You will not lose any download."}},{"@type":"Question","name":"What do I need before launching my app?","acceptedAnswer":{"@type":"Answer","text":"A Shopify store, a Google Play developer account ($25 one-time fee) and an Apple Developer account ($99 a year). Your app is published in your own accounts, so the store listing and your downloads stay yours."}},{"@type":"Question","name":"How long does it take to get my app live?","acceptedAnswer":{"@type":"Answer","text":"Many merchants have their apps live in under two weeks. 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Including Klaviyo, Judge.me, Growave, and many others."}},{"@type":"Question","name":"Does NAPPS support Shopify Markets and multiple currencies?","acceptedAnswer":{"@type":"Answer","text":"Yes. You can sell globally with support for Shopify Markets and multi-currency. We even offer extra customizations"}},{"@type":"Question","name":"How does NAPPS connect to my Shopify store?","acceptedAnswer":{"@type":"Answer","text":"NAPPS has real-time synchronization with your Shopify store. Products, collections, inventory, orders, customer data, metafields, metaobjects and translations stay fully up-to-date, automatically."}},{"@type":"Question","name":"How much does NAPPS cost?","acceptedAnswer":{"@type":"Answer","text":"NAPPS has three monthly plans: Business at $299, Scale at $499 and Enterprise at $999. With annual billing they cost $3,240, $5,400 and $10,800 a year. Building and testing your app is free, with no time limit: you only pay once you publish. If you need any help choosing, don't hesitate to reach out to our team."}},{"@type":"Question","name":"Which plan should I choose?","acceptedAnswer":{"@type":"Answer","text":"Business covers everything you need to launch and sell. Scale turns the app into a marketing channel, with product stories, shoppable videos and a dedicated account manager. Enterprise is for brands running several markets from one app, with design and notifications adapted per market. Our team will help you pick if you are unsure."}},{"@type":"Question","name":"Can I change plans or cancel anytime?","acceptedAnswer":{"@type":"Answer","text":"Absolutely. You can upgrade, downgrade, or cancel your plan whenever you want. There is no contract."}},{"@type":"Question","name":"Is there a free trial?","acceptedAnswer":{"@type":"Answer","text":"Yes, you will be able to use and test everything until you want to pick a plan and launch the mobile app. It can take the time you need to be sure what plan to pick."}},{"@type":"Question","name":"Is there a setup fee?","acceptedAnswer":{"@type":"Answer","text":"There’s no setup fee for standard subscriptions. Custom projects are quoted before work begins, at no cost."}},{"@type":"Question","name":"Are there any extra fees?","acceptedAnswer":{"@type":"Answer","text":"No. NAPPS charges no setup fee and nothing on top of your plan. The only other cost is the app store developer accounts: $25 once for Google Play and $99 a year for Apple. Custom development is optional: if you ask us for a larger project, we quote it before any work starts and bill it separately."}},{"@type":"Question","name":"Do you charge per order, per install or per notification?","acceptedAnswer":{"@type":"Answer","text":"No. Every plan includes unlimited push notifications, and Napps takes no share of what your app sells. You pay the plan price, whatever volume the app does."}},{"@type":"Question","name":"What do Apple and Google charge?","acceptedAnswer":{"@type":"Answer","text":"Apple’s Developer Program is US$99/year, with prices varying by region. Google Play charges a one-time US$25 registration fee. Ask our sales team about deducting both from your first month."}},{"@type":"Question","name":"How does billing work?","acceptedAnswer":{"@type":"Answer","text":"Through Shopify, like any Shopify app. You pay Shopify and Shopify pays us. Custom development is invoiced separately."}},{"@type":"Question","name":"What does onboarding include?","acceptedAnswer":{"@type":"Answer","text":"We create the accounts you need: App Store Connect, Google Play Console, Firebase and GA4. We configure Meta ads and Klaviyo when you use them. Then we walk you through the platform using your live store."}},{"@type":"Question","name":"I am still under contract with another app. Can I switch?","acceptedAnswer":{"@type":"Answer","text":"Yes. We’ll match the remaining months on your current contract, so you don’t pay overlapping subscription fees."}},{"@type":"Question","name":"Can I run a pilot before rolling the app out everywhere?","acceptedAnswer":{"@type":"Answer","text":"Yes. Start with a limited scope, one market, one audience or a reduced feature set, measure engagement and conversion, then scale once you have the numbers. Ask our team about pilot pricing."}},{"@type":"Question","name":"What is NAPPS Expresso, and do I need it?","acceptedAnswer":{"@type":"Answer","text":"Most brands do not need it. Extensibility, included on every plan, points our native components at your own data source. Expresso is the tool for building an interface that does not exist yet: you write React components and they render natively in SwiftUI and Jetpack Compose. It is included on every plan at no extra cost."}},{"@type":"Question","name":"What if I need a custom feature or integration?","acceptedAnswer":{"@type":"Answer","text":"Your own developers or your agency can build it with NAPPS Expresso, which is included on every plan. Our team can also help with small, well-scoped requests. Larger projects are quoted before they start, and the quote costs nothing. They are invoiced separately and never added to your monthly price. Enterprise includes custom integrations and custom features."}},{"@type":"Question","name":"Which plan includes my integration?","acceptedAnswer":{"@type":"Answer","text":"Every integration is included from one plan, and plans add up. Business includes Klaviyo, Judge.me, Growave, Rivo, Meta and Google Ads, among others. Scale adds integrations such as Yotpo, LoyaltyLion, Smile.io, Stamped, Nosto and Shopify Subscriptions. Enterprise adds Gorgias, Zendesk, Intercom, Global-e, Algolia and Shopify B2B. The full list is on this page, under the plan comparison, and on the integrations page."}}]}]}
```